Free service warranty is provided to the Customer for 12 (twelve) months starting from the purchase date of the packaging machine.

The warranty is valid only if the packaging machine is maintained in a clean condition and serviced according to the instructions set by the Manufacturer in the Machine Operation, Maintenance, and Repair Manual—especially regarding the cleanliness of electronic components and spare parts in direct contact with the packaged material. In addition, moving/friction-bearing mechanical parts must be routinely cleaned and lubricated with oil/grease before drying out.

Regarding spare part damage during the warranty period, it is hereby clarified that:

• Warranty is only provided for spare parts manufactured by the Manufacturer, where the failure is caused by manufacturing technical defects by the Manufacturer.

• Electronic spare parts such as thermo controllers, counter series, dynamo motors, and other imported/purchased ready-made electronic parts are not guaranteed by the Manufacturer due to their sensitivity (international standard), and their durability depends on power voltage stability, machine cleanliness (dust/chemical powder, food seasonings), and ambient humidity at the Customer’s site.

Types of machine damage not covered by the Manufacturer include:

• Machine damage caused by chemical reactions from the packaged material (e.g., chemicals that cause corrosion/damage to packaging machine components) is not covered.

• Normal wear and tear on mechanical spare parts is not covered.

• Machine damage caused by intentional acts or negligence by the Customer during the warranty period, including:

  1. Customer operator fault or negligence in operating the machine.

  2. Unauthorized attempts to repair electronic controls/systems—either by Customer staff or third parties without the Manufacturer’s knowledge.

  3. Maintenance schedule and procedures not following the instructions provided by the Manufacturer in the Machine Operation, Maintenance, and Repair Manual.

For abnormal damage caused by such negligence, all repair costs, including spare part replacement costs and other expenses (such as Technician visit fees), shall be borne by the Customer. Furthermore, if deemed necessary, the remaining warranty period may be declared void from the date the damage occurred due to negligence or violation by the Customer.

The Manufacturer only provides Technicians upon service request from the Customer. All travel expenses arising from Technician visits are at the Customer’s expense, except for specific regions agreed upon jointly.

After the service warranty period expires, the Manufacturer will continue to serve service requests from the Customer at a reasonable Technician visit fee determined by the Manufacturer. The Technician visit fee does not include the cost of replacement spare parts, which can be purchased in cash from the Manufacturer.

The Manufacturer hereby states that it will not modify the operational function and machine type of the packaging machine from its initial purchase specification to a different function or type in the future.

These Limited Warranty terms apply to all types and models of packaging machines purchased from the Manufacturer.